Incident & Crisis – Top Responding Team Award

This prestigious award recognizes the team that delivers outstanding performance in incident and crisis management, marked by an effective, structured approach, clear and accurate communication, and a consistently high level of operational excellence under pressure.

GEM has shown exceptional distinction, particularly during High Crisis Team activations, where the safety and wellbeing of guests are upheld as an uncompromising priority. The team consistently provides rapid, well-coordinated, and efficient responses, and safeguarding service continuity while offering reassurance to guests during complex and demanding situations.

Beyond immediate operational response, GEM plays a pivotal role in the design and implementation of Incident and Crisis simulations, strengthening preparedness and resilience across all operational areas. The team’s strong commitment to transparent risk communication and comprehensive incident reporting has positioned GEM as a benchmark of best practice among DMC partners within the easyJet holidays network.