Incident & Crisis – Top Responding Team Award

This esteemed recognition is presented to the team that demonstrates exemplary performance in the management of incidents and crises, through a productive approach, precise communication, and a consistently high standard of operational response under pressure.

GEM has distinguished itself particularly during High Crises Team activations, where the safety and wellbeing of guests are treated as an absolute priority. The team delivers swift, coordinated, and effective responses, ensuring service continuity and guest reassurance during complex situations. In addition to its real-time responsiveness, GEM takes a leading role in the planning and execution of Incident and Crisis simulations, designed to enhance operational preparedness and resilience across all functions. The team’s unwavering commitment to transparent risk communication and detailed incident reporting has established GEM as a benchmark of excellence among DMC partners in the easyJet holidays network.